This frequently asked questions page is to answer any questions you might have about Woody Island Eco Tours. You’ll find information about booking, traveling and much more.
BOOKINGS & PAYMENT FAQs
DO I NEED TO BOOK & WHEN SHOULD I BOOK?
Bookings are essential to guarantee a seat on our boats. Our vessel, "Cetacean Explorer" is licensed to carry 48 passengers. Pre-booking ensures that a seat is reserved for you. Bookings should be completed as soon as you can! This will ensure you have the greatest choice available. As families love to go to Woody Island, school holidays and public holidays can be very popular and sell out quickly. Keep this in mind, book early and get ready for a wonderful experience.
HOW DO I BOOK MY ISLAND & DAY TOUR EXPERIENCE?
Booking couldn’t be easier! Just use our online booking tool right here!
HOW DO I PAY?
When you book online you will be able to securely pay with your credit or debit card. A booking confirmation will then be emailed.
Please note a service fee may apply to credit card transactions, subject to change.
DO I GET A REFUND IF I CANCEL MY JOURNEY?
If you have to cancel or reschedule your journey for whatever reason, cancellation fees will be applicable, relative to the amount of notice given:
Cancellations made less than 24 hours prior to departure will receive no refund, otherwise a credit note (with one year validity) will be issued. Please contact us firstname.lastname@example.org before your scheduled departure time for any cancellations.
VOUCHERS & TICKETS
You are not required to bring your physical "ticket" with you to board the vessel, simply provide the name on your booking and our crew will have the list of the passengers.
Gift vouchers MUST be redeemed before attempting to board the vessel. Our staff will not accept any voucher on board; you need to book via our website or email@example.com, with the voucher’s number and the passenger’s names, prior to departure day.
Yes we do; you can view our travel fares on our Daily Trips page.
- Child: between 1 and 12 years old
- Students: between 13-17 years old
- Seniors: over 65 years old
- Infants under 1 are free
TRAVEL & DEPARTURE FAQs
DOES THE FERRY RUN ALL YEAR ROUND?
Tours to Woody Island are run seasonally, starting in October each year and extending until May (except Christmas Day). Check out our social media for exact dates. All tours are weather and numbers permitting.
WHERE DOES THE FERRY DEPART?
Our ferry departs from Taylor Street Jetty, Esperance, Western Australia 6450.
WHERE DO I PARK MY CAR?
You can park your car in Taylor Street, or on the Esplanade.
WHAT TIME DO I NEED TO BE AT THE FERRY PRIOR TO DEPARTURE?
Woody Island Eco Tours asks passengers to be at the ferry 15-20 minutes prior to departure to have enough time to load equipment and passengers.
HOW MUCH LUGGAGE CAN I BRING TO WOODY ISLAND?
We will accept on board one Esky + snorkeling gear + fishing gear per person (no spear guns will be accepted).
We can also accept kayaks, paddle boards and other large equipment – please consult us 24-48h before departure to ensure space. Please also make sure that all luggage and food is stored in zip tight bags or plastic storage containers that are easily carried to avoid damage or goods spilling during transit.
DO I NEED LUGGAGE TAGS?
Woody Island Eco Tours recommends tagging your bags and Esky.
WHAT IF MY LUGGAGE IS DAMAGED IN TRANSIT?
All luggage and personal items are transported entirely at the risk of the ticket holder.
We will always take the utmost care with your belongings, but as we cannot inspect the condition or the method of packing by the ticket holder, we do not accept any liability for damage to any items.
CAN I SMOKE ON THE FERRY & THE ISLAND?
Smoking is prohibited on our Ferry Express, as well as in the Visitors Centre, Campers Kitchen, toilets and tent/safari hut accommodations.
If you do smoke, please smoke in the designated areas and dispose of your butts in the bins provided. Woody Island has extreme fire danger year round, so please be considerate.
ISLAND FACILITIES & ACCOMMODATION FAQs
DOES THE FERRY RUN ALL YEAR ROUND?
We run the ferry all year round (except Christmas Day), weather and numbers permitting.
IS THERE FOOD & DRINK AVAILABLE FOR PURCHASE?
The Kiosk is open from 8am - 2pm and sells burgers, fish & chips, toasted sandwiches, drinks, coffee, milkshakes and snacks. The Kiosk can be open for dinner or breakfast with advanced notice. Blackjacks Bar is open from 10am - 10pm daily. We have gluten free bread available, but can not guarantee no cross-contamination in our kitchen.
WHAT SHOULD I EXPECT WHEN STAYING OVERNIGHT?
Interior & exterior lighting and USB charging points are installed in all tents & safari huts, but be sure to bring a torch to navigate the paths at night.
Closed in shoes are a good idea as the sand can make feet very dirty.
If bringing items of value, please store in your tent/safari hut. Doors can be locked on safari huts only.
WHAT EQUIPMENT IS IN THE CAMPERS KITCHEN?
Camp kitchen facilities are available to all overnight guests. Equipped with BBQ's, gas burners, fridge, microwave, toaster, kettle and limited plates, cutlery, pots and pans. We also provide a shared fridge/freezer. Bring a sharp knife if planning on catching and filleting fish. A selection of books and games are available.
Woody Island has excellent phone coverage on the northern side of the island and free wifi access in the Visitors Centre. USB charging points are available in safari huts and tents.
We would enjoy working with you on exclusive use of the island and the ferry for your special event. Just contact us at firstname.lastname@example.org to discuss your vision.