Frequently Asked Questions
This frequently asked questions page is to answer any questions you might have about Woody Island Eco Tours. You’ll find information about booking, traveling and much more.
Do I need to book?
When should I book?
As soon as you can! This will ensure you have the greatest choice available. As families love to go to Woody Island, school holiday periods can be very popular and sell out quickly. Keep this in mind, book early and get ready for a wonderful experience.
How do I book my Island experience?
Booking couldn’t be easier! Just use our booking tool here on our website by clicking on the Book Now button.
Where do I park my car?
You can park your car in Taylor Street or on the Esplanade (see map).
Do you run the ferry every day all year round?
We run the ferry from November to April every day (except Christmas and Boxing Day), weather and numbers permitting. However, we open during the off season for any special request such as events, ferry charters and island booking.
Do not hesitate to contact us firstname.lastname@example.org
Do you have a special price for children and seniors?
Yes we do; you can find out on our website by clicking on Fares.
* Child: between 1 and 12 years old
* Seniors: over 65 years old
Do you have a special price for infants?
Yes we do. For infants under 12 months, it is free.
How do I pay?
Credit / Debit Card.
Simply, when you book online you will have the opportunity to realise a secure online payment by credit or debit card. Following this operation, you will receive a booking confirmation in your email box.
We accept credit cards (Visa and MasterCard) and debit cards (Visa and MasterCard). We do not accept pre-paid cards. Please note a service fee may apply to credit card transactions (1.1% for Visa and MasterCard), subject to change.
Where does the Ferry depart?
Our ferry departs from Taylor Street Jetty, Esperance 6450 – Western Australia (See here)
Do I need a ticket to get on board?
No you don’t as long as you provide your name when you book, our crew will have the list of the passengers for the boarding.
At what time do I need to be at the ferry prior to departure?
Woody Island Eco Tours asks passengers to be at the ferry 15-20 minutes prior to departure to have enough time to load equipment and passengers.
Can I organise an event and privatise Woody Island?
We would enjoy working with you on exclusive use of the island and the ferry for a special event. Just contact us at email@example.com to discuss your requirements.
Do I get a refund if I cancel my journey?
If you have to cancel or reschedule your journey for whatever reason, cancellation fees will be applicable relative to the amount of notice given:
- more than two days prior to departure: 100% REFUND less 10% admin. fees
- between 24 hours and two days prior to departure: 50% REFUND less 10% admin. fees
- less than 24 hours prior to departure: NO REFUND
A credit note with one year validity will be issued. Please contact us firstname.lastname@example.org before your scheduled departure time for any cancellations.
How much luggage can I bring to Woody Island?
We will accept on board one Esky + snorkeling gear + fishing gear per person (no spear guns will be accepted)
We will also accept three canoes per boat and special items – consult us 24-48h before departure if you want to bring big items.
Please make sure that all luggage and food is stored in zip tight bags or plastic storage containers that are easily carried to avoid damage or goods spilling during transit.
What if my luggage is damaged in transit?
All luggage and personal items are transported entirely at the risk of the ticket holder. We will always take the utmost care with your belongings, but as we cannot inspect the condition or the method of packing by the ticket holder, we do not accept any liability for damage to any items.
Can I walk to the boat with my voucher?
Our staff will not accept any voucher on board; you need to book via our website or email@example.com, with the voucher’s number and the passenger’s names.
Do I need a travel insurance?
Travel insurance is not included. Woody Island recommends that passengers arrange their own travel insurance
Do I need luggage tags?
Woody Island Eco Tours recommends tagging your bags and Esky.
Can I smoke on the ferry and the island?
Smoking is prohibited on our Ferry Express, as well as a part of the island. You can check it on the Smoke Free Zone map on our Eco Friendly Resources page. Apart from this Zone, yes, you can have a smoke but remember to put your cigarette butt into a rubbish bin.
Can’t find an answer? Ask us
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+61 (0)484 327 580
Mon – Sat 8.00 – 17.00